Easy Returns

Try a painting in your home for 60 days!

The Details:

We want the African art paintings you purchase from us to always exceed your expectations.  But you need to know before you make a purchase what the details are just in case you want to make a return, right?  No need to worry, everything in our Easy Returns is in your favor and with you in mind.  Like the name says - it is easy...

Return Policy Summary:

Try any original painting in your home for 60 days.

If for any reason you are not satisfied with your painting(s) or if it just doesn't fit your home decor, you can return it by mail within 60 days upon arrival for an exchange, credit, or refund of the full purchase price.  

We have sent out thousands paintings since 2009.  Rarely have we had to deal with a return! 

So 99% of the people that have received paintings from us love them even more when they see them in person!  This is thousands of people.  The remaining less than 1% who need  a return, this policy is for you.

Return Policy Details:

We ask that you Contact Us before returning a painting.

Shipping costs back to us will be refunded with your painting refund, once it is received back in our hands.  Please e-mail a copy of your shipping receipt.

Returned original paintings must be in the same aesthetic condition they were sent in order to qualify for a return.  

Refunds will go back to the same payment method as originated.

Prints do not qualify for returns.

Consignment Artists:

Consignment means that the artist holds the painting with them in Africa and sends it out to you when you order it through us.  The artist is paid their profit from us after you receive their painting and you confirm its condition and your satisfaction.  Consignment paintings ship from the artist's country with Complimentary Shipping Worldwide.  We will provide you with its tracking number.  It could take 1-2 weeks, more or less, to reach you from Africa.

For our few artists on consignment, their return period is 5 days. This is so that they do not have wait the 60 days to receive the payment we collect from you for their paintings.  

Thank you for trusting True African Art .com.