Returns

We strive for your African art purchases to surpass your expectations. Since 2004, we’ve shipped thousands of paintings globally with fewer than 1% returns. This policy caters to that 1%. Our return process is straightforward and favors you.

Experience any original painting* in your home for up to 60 days. If it doesn't suit, return it for an exchange, credit, or refund.

• Contact us before returning any painting.
• If you simply do not find a fit for your art in your home, your returned artwork must be received back in its original condition.
• If packaging is damaged in transit, inspect the art first. If the art is damaged, send photos and a description of the condition upon receiving.
• Complimentary shipping is one-way to you. Shipping fees are non-refundable per Shopify’s Terms and Conditions.
• Refunds are processed to the original payment method after receiving the artwork, taking up to ten days to reach back to your account.
• During the Thanksgiving and Christmas Holidays, all paintings except commission and consignments, have an extended return window.  Eligible Orders shipped between Nov 16, 2026 and Jan 4, 2027 can be returned within 90 days.  That is between February 16 - April 4, 2027, depending on when you bought the painting.

• Consignment pieces are shipped directly from the artist in Africa with complimentary worldwide shipping, or are with us in New York, with payment to the artist upon sale.
• Delivery typically takes about 1 week, via DHL or UPS.
• Returns must be made within 5 days after receiving since artists are paid only after your satisfaction is confirmed.

• Prints from AfricanArtPaintings.com offer a 30-day money-back guarantee through Fine Art America / Pixels, our host for Prints.
• Prints not made on demand and in True African Art’s possession, are not returnable: Abdul Badi, Blue Rhino Maps, or Chris Robitaille Maps.

For legal jargon, please refer to our Terms and Conditions.